We respect your right to privacy. This page explains how we handle information about you when you visit and use our site. The Groves provides this website for informational, promotional, and marketing purposes. You do not have to provide any personal information in order to enter our websites and browse. However, you may wish to volunteer information to participate in certain interactive features of our websites. The extent and type of information we receive depends on what you do while you are visiting our website.
The Groves collects no personal information about you when you visit our website unless you specifically and knowingly choose to provide such information to us. If you choose to provide information to us, we will use it in conformity with the policies described below.
SOME INFORMATION IS STORED AUTOMATICALLY
Our website automatically records website use information that we analyze statistically to track operational problems, to prevent fraud and to improve the effectiveness, security, and integrity of the site. This information does not identify you personally and we do not use this information to track information about individuals. We will disclose this information to third parties only in aggregate form or as may be required by law. For each page that you visit, we collect and store only the following technical information in what is called a “web server log file”
- Date and time of access
- URL address of The Groves webpage visited
- Internet domain and IP address from which our website was accessed
- Type of browser and operating system used to access our site (if provided by the browser)
- URL address of the referring page (if provided by the browser)
- Completion or success status of the request for a web page or other on-line item
- File size of the webpage visited
Websites may send small pieces of text called “cookies” along with some of the web pages that you visit. Cookies are typically used on transactional pages as place-holders to retain context and content during individual user sessions, making it easier for you to use the dynamic features of these web pages without having to provide the same information repeatedly as you move from one page to another during your visit. There are three types of cookies. A session cookie is a line of text that is stored temporarily in your computer’s random access memory (RAM) and is only available for the duration of an active browsing session. A session cookie is not placed on any hard drive, and it is destroyed as soon as you close your browser. A persistent cookie from a website is saved to a file on your hard drive and is accessed whenever you re-visit the website that put it there. This lets that website remember what you were interested in the last time you visited. A third-party cookie is a persistent cookie that is set by or sent to a website different than the one you’re currently viewing. The Groves may use all three types of cookies depending upon the areas of our websites you visit. You may set your internet browser to reject or delete cookies. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
WE MAY STORE AND USE INFORMATION YOU VOLUNTARILY PROVIDE TO US
If you voluntarily provide us with personal information, you are indicating voluntary consent for us to use the information you are submitting. We make every effort to disclose clearly how information is used at the point where it is collected so that our users can determine for themselves whether they wish to provide the information.
Orders – If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Surveys and Contests – We may occasionally provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information to notify contest winners and award prizes, to monitor site traffic or personalize the site, or to send participants electronic communications. We also may store this information for use at a later date. We may use a third-party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personally identifiable information for any other purpose.
“E-News” and other Communications – We offer an electronic newsletter that we call “E-News.” If you wish to subscribe to E-News, we will use your name and email address to send the newsletter or other replacement communication to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
Service-related Announcements – We will send you strictly service e-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
LINKS TO OTHER SITES
This Web site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.
Keeping your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can send e-mail us at firstname.lastname@example.org.